FAQ`s
Frequently Asked Questions
HOW DO I KNOW WHEN THE ONLINE AUCTIONS ARE? Signup to receive Newsletters or Register to bid. If you have signed up for our newsletter you will receive an email prior to the auction starting date. Click here for Newsletter Sign-Up Now . We are always posting new auctions so watch the Up & Coming Listings.
HOW DO I BID? First, you must register & create a user account before you can bid. No Credit Card is required, but we do require a valid e-mail address and phone number, and both will be verified during the registration process. Please enter accurate information. DO NOT CREATE MULTIPLE USER ACCOUNTS. You only need one account to bid.
Our system monitors and verifies new users. Any suspicious activity will cause the data to suspend your account, so please enter information correctly & keep it updated.
Most of the auctions lots will start with no reserve and sell to the highest bidder regardless of price. Please see Bidding Increments below.
WATCH TUTORIAL ON HOW TO REGISTER TO BID - Click Here How To Register To Bid
PROXY BID OR MAX BID: Proxy bidding or Max bid, sometimes called absentee or automatic bidding, is a method for online auction bidding. How it works is the person who wants to bid on an item decides a maximum amount that he or she is willing to pay for it in advance, and bids this amount. That bid is hidden in our system. As other bids are made, the system automatically increases the person's bid by pre-specified increments until the maximum amount is reached. If the bidder is monitoring the auction, at this point he/she can give up or choose to increase his bid. You don't have to continually monitor an auction to win an item, and you can bid on several items at once.
MY ACCOUNT PAGE “My Account” is where users manage their accounts, watched items, Auction your bidding on, view bids, view invoice, pay invoices, send a support request, update account information.
Click here to learn how to use your "My Account Page"
CAN I PREVIEW THE ITEMS BEFORE I BID? In most case, Yes, There is a "Preview day" for most auctions. In the event you are unable to Preview items. PSEA will never knowingly misrepresent an item. If you have questions regarding an item please submit a support request or email Contact Us .
The Preview location & time will be in the item description.
HOW DO I PAY? After the Auction has closed, you will receive an "Auction Win" notice in your registered email address. You can also look in your account for an invoice. Log On to your account and go to “MY ACCOUNT” and view your invoice. All items must be paid in full by 9:00 am of pick-up date. If you fail to pay your invoice, Your items are considered abandoned and will be sold to the next highest bidder. In addition you will be banned from using the website.
PLEASE NOTE: You will enter your Credit/Debit information on the top of your invoice, then tap "Make Payment"
INTERNET/BUYER PREMIUM - 15% buyer's premium will be charged on all lots sold. Every bidder pays the same buyer's premium and should bid accordingly. When calculating the final price, the buyer's premium is added to the selling price.
WASHINGTON SALES TAX rates vary by region. 10% is common current tax rate for our area depending on location. PSEA is bound by state law & state licensing to collect all applicable state sales taxes on behalf of sellers. Buyers with resale licenses or tax-exempt status should submit documentation prior to invoicing to be exempt. Purchase prices for vehicles listed on this website do not include licensing, registration, and sales tax fees.
IF I WIN AN AUCTION WHEN & WHERE DO I PICK UP THE ITEMS? Pick-Up dates and times will be posted in the item description. It is you’re responsible for removal of all items at the posted location on the posted date. If you can't pick up on that date contact us prior to bidding to see if other arrangements are available. The pickup address will be on your invoice in the upper right hand corner.
WHAT ARE THE BIDDING INCREMENTS? Here is our bidding increments schedule.
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Bid Increments
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bid will go up by
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00.1
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to
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100.00
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1.00
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100.01
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to
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500.00
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5.00
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500.01
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to
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1,000.00
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10.00
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1,000.01
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to
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2500.00
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25.00
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2500.01
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to
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5,000.00
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50.00
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5000.01
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to
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50,000.00
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100.00
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50,000.01
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and up
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500.00
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I CAN'T REMEMBER MY PASSWORD OR USER NAME? Go to the login page and use the "I forgot password" option, if you still have trouble submit a support request with your email address you used to sign up for your account. We will ask for your security answer you made at the time of registration, once you have been verified we will email your information to the email you provide at the time of registration.
CAN I HAVE MY ITEMS DELIVERED or SHIPPED? Maybe, depending on the auction item and location, there are local delivery companies at your own expense.
WHAT IF I WIN AND DON'T PAY? Unfortunately, you will force us to permanently ban you from using this website.
(One) 1 strike and you're out. Remember, Bidding constitutes a legally binding agreement to purchase the item. Please use this site with respect and courtesy.
NO RETURNS ALL SALES FINAL: It is the responsibility of the Bidder/Buyer to inspect the item(s) prior to the placing a bid. All bidding and purchases are at the bidders / buyer’s discretion. Absentee bidders / buyers are subject to the same terms. All the items are sold "as is" “where is”. There are no warranties expressed or implied. There are no guarantee or warranty as to the authenticity, nor shall any description of condition, size, quality, importance and / or provenance is validated as a guarantee. Once the buyer takes possession of the listed personal property all sale then become final.
REFUND POLICY
We do not provide refunds.
WHAT IF I HAVE A PROBLEM Go to the Contact Us, We will always try to be proactive and provide high level of customer service.
Seller`s Information
I HAVE ITEMS I NEED TO SELL? Whether you are settling an entire Estate, Downsizing to a smaller location, or liquidating a business please go to the Contact Us
IF YOU HAVE ANY TROUBLE OR HAVE ANY QUESTIONS WE ARE HAPPY TO GUIDE YOU THROUGH THE WEBSITE. Contact Us
You may also call Ryan 253-254-1104